PERGUNTAS FREQUENTES
Pagamento | Payments
Quais são os métodos de pagamento disponíveis?
Poderá realizar a compra das suas PEÚGA através de um dos seguintes métodos de pagamento:
- Cartão de Crédito
- PayPal
- Transferência Bancária
Se optar por pagar por Transferência Bancária receberá um e-mail com os dados bancários ao finalizar a sua encomenda. Após efetuar o pagamento, deverá enviar o comprovativo da transferência para o e-mail hello@thepeugaproject.com referindo o número e data do pedido, só desta forma validaremos a sua encomenda.
Nota: Se pretenter incluir o seu número de contribuinte na sua fatura deverá por favor colocar o número no campo "Comentários e NIF (Opcional)" na página "O meu carrinho".
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What payment methods are available?
You can purchase your PEÚGA order using the following payment methods:
- Credit Card
- PayPal
- Bank Transfer
If you choose to pay via bank transfer you will receive an e-mail with payment details once you have completed your order. After processing the payment, please send us a e-mail at hello@thepeugaproject.com providing a copy of the proof of payment, purchase order number, and purchase date. Only with these details can we validate your order.
Note: If you require your tax number on the receipt, please add your number in the section “Comments & Tax” located on your cart page.
Envios e Prazos de Entrega | Shipping & Delivery
Como recebo a minha encomenda?
A sua encomenda PEÚGA será enviada por correio para a morada indicada durante o processo de compra.
Qual o valor dos portes de envio?
Portugal
Para encomendas de valor superior a 50€, os portes de envio são gratuitos. Para encomendas de valor inferior, os portes de envio terão o custo de 3,45€.
Outros Países da União Europeia
Para encomendas de valor superior a 100€, os portes de envio são gratuitos. Para encomendas de valor inferior, os portes de envio terão o custo de 7,90€.
Qual o prazo de entrega da minha encomenda?
A PEÚGA enviará cada um dos seus pedidos o mais rápido possível, respeitando sempre a ordem em que foram realizados e recebidos.
As nossas meias são personalizadas após o pedido de cada cliente/família. A PEÚGA defende a produção consciente e responsável e por essa razão não trabalha com grandes quantidades de stock. Por essa razão, uma vez realizada a compra no nosso website são necessários até 7 dias uteis para a sua preparação.
Quando a sua encomenda estiver pronta será enviada através do nosso parceiro – CTT. Os tempos aproximados de envios são:
Para Portugal Continental – Cerca de 1 dia útil.
Para Açores e Madeira – Cerca de 2 dias úteis.
Para a Europa - Cerca de 3 dias úteis.
How do I receive my order?
Your PEÚGA order is sent via mail to the address provided to us during time of purchase.
What are the delivery fees?
Portugal
For orders above 50€ it is free delivery. Orders under 50€, there is a delivery fee of 3,45€.
Other European Union Countries
For orders above 100€ it is free delivery. Orders under 100€, there is a delivery fee of 7,90€.
How long will my order take to arrive?
PEÚGA will dispatch each order as quickly as possible, always respecting the order in which they have been received.
Our socks are personalized with the labels once order is in. PEÚGA defends conscious and responsible production and for this reason we do not have a large stock. Therefore, once orders are finalized on our website, we require up to 7 working days to prepare your order.
Once your order is ready for dispatch it will be sent by our partners – CTT. Estimated delivery timings are as follows:
To Portugal (Continent) – approximately 1 working day.
To Azores and Madeira – approximately 2 working days.
To Europe – approximately 3 working days.
These are estimated shipping timings. To the Azores and Madeira, these timings can extend due to limited transportation to the islands.
NOTE
Due to COVID-19 these timings can suffer some delays.
Do you deliver internationally?
We deliver to the following European Union countries: Germany, Austria, Belgium, Bulgaria, Czechia, Cyrus, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden.
Instruções de Lavagem | Washing Instructions
Que cuidados de lavagem devo ter?
Para um planeta mais feliz e sustentável e para poder utilizar as nossas meias por mais tempo, recomendamos a lavagem do avesso, a baixas temperatura (max. 30ºC) e rotações.
Utilizar preferencialmente detergentes naturais e ecológicos e não usar amaciador.
Não engomar diretamente a etiqueta. Recomendamos engomar do avesso ou utilizar um pano de algodão.
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How to care for your PEÚGA?
For a happier and sustainable planet and enhanced durability of our socks we recommend washing inside out, at a low temperature (max. 30ºC) and spinning.
Preferably use natural and eco-friendly detergents. Do not use softener.
Do not iron label. It is suggested to iron inside out or apply a cotton cloth on top.
Trocas & Devoluções | Exchanges & Refunds
Posso trocar ou devolver a minha encomenda?
Can I exchange or return my order?
Due to hygiene, PEÚGA does not accept any exchanges and/or returns.
We trust the quality and comfort of our products and hope our clients enjoy them as much as we do.
Any questions regarding sizing, our suggestion is to select a bigger size.
Defeitos | Defects
My socks have a defect, what shall I do?
If you have received socks with a defect or damaged in any way, please inform us immediately via e-mail at (hello@thepeugaproject.com). Please be as detailed as possible while explaining the situation and include purchase order date, number, and photographs. Once received, the PEÚGA team will contact you within 5 working days. After reviewing the situation and if a defect is confirmed of your new socks, PEÚGA will exchange your socks for the same model at no additional cost.
NOTE
No exchanges will be given for misuse or due to incorrect washing. We suggest you review our Washing Instructions.
Política de Privacidade | Privacy & Terms
Quem é o responsável pelo tratamento dos seus dados?
Who will be responsible in collecting your information?
Name: Francisca de Jesus Pina Patuleia Figueiras
NIF: 230947603
Address: Rua Bispo Dom Ximenes Belo e Dr. Ramos Horta nº2, 2540-067 Bombarral, Portugal
Contact: hello@thepeugaproject.com
What is your information used for?
Your information is gathered to best manage your user profile, your purchase order, shipping, and to best answer any questions you may have.
Upon your consent, your information can also be used for any PEÚGA marketing material sent via e-mail.
Your data will be treated according to the General Data Protection Regulation (GDPR), approved on April 14, 2016 by the European Parliament.
What are your rights?
According to the current Personal Data Protection legislation, the User has the right to access, rectify, update, limit and delete their data. All of these rights will apply to the active legislation.
If necessary, you can file a complaint with the authority responsible for personal data protection, by sending your complaint to:
National Data Protection Commission
Av. D. Carlos I, 134, 1.º, 1200-651 Lisboa, Portugal
Telephone: +351 213928400
Fax: +351 213976832
e-mail: geral@cnpd.pt
Produtos PEÚGA | PEÚGA Products
Onde posso comprar produtos PEÚGA?
Atualmente a PEÚGA está apenas disponível online através do nosso website www.thepeugaproject.com.
Poderei ser revendedor dos produtos PEÚGA?
Se estiver interessado/a na revenda dos nossos produtos pedimos por favor que entre em em contato connosco através do e-mail hello@thepeugaproject.com.
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Where can I purchase PEÚGA Products?
Currently, PEÚGA is only available online on our website www.thepeugaproject.com.
Can I be a PEÚGA retailer?
If you are interested in reselling our products, we kindly ask you contact us via e-mail at hello@thepeugaproject.com.